In legal filing, NeuLion says refunds coming for MayMac fiasco
“The Company has been working in collaboration with the UFC to process refunds for purchasers who were unable to view the fight.”
The most dedicated MMA fans purchased the biggest bout in combat sports history, Conor McGregor vs. Floyd Mayweather, via UFC.tv rather than their cable provider. The experience was ruined for countless users when the broadcast failed. During the card, the UFC Fight Pass app announced that the problem would be corrected “shortly.” Only after the main event had begun was the recommendation made to use the Showtime app instead, but that was another $99, and there were reports that that app too was failing, and no reference was made to a refund for the $99 spent already.
The experience was something like going to a high-end restaurant and getting food poisoning from the glass of water. Class action lawsuits have been filed against UFC partner NeuLion that was responsible for the streaming, as well as Showtime, and the UFC.
Late Thursday evening, NeuLion acknowledged in a document filed with the Securities and Exchange Commission that there were problems with the event, and that the company is seeking to refund customers.
On the night of August 26, 2017, NeuLion, Inc. (the “Company”) experienced a problem during its streaming of the Mayweather vs. McGregor pay per view boxing event that affected a significant number of UFC.TV users. The Company does not believe the issue was systemic or fundamental to the NeuLion Digital Platform or the Company’s underlying technology. The Company has been working in collaboration with the UFC to process refunds for purchasers who were unable to view the fight.
On August 29, 2017, the Company became aware that it had been named along with several other parties in a class action lawsuit in the United States District Court for the District of Nevada that claims to have been filed on behalf of the affected purchasers. While the Company disagrees with many of the allegations set forth in the class action lawsuit and intends to vigorously defend itself, the Company believes that the refund program will render the lawsuit moot.
So the UFC’s selected partner NeuLion ruined the biggest bout in combat sports history for countless of the most hardcore MMA fans and is belatedly issuing refunds. If you got food poisoning at a restaurant, would you be fine if the company simply refunded your money without an apology and considered the matter taken care of?
